In a significant move to enhance passenger satisfaction, Deputy Chief Minister and Transport Minister Prem Chand Bairwa inaugurated the ‘Samadhan Portal’ for the Rajasthan State Road Transport Corporation (RSRTC) on Wednesday. This initiative aims to streamline the process of resolving passenger complaints swiftly and efficiently.
Key Features of the Samadhan Portal
- Easy Complaint Registration: Passengers can effortlessly register their complaints through the portal.
- Transparency: The portal ensures transparency in handling complaints, allowing passengers to track the status of their issues in real time.
- Wide Range of Issues Addressed: Complaints can be lodged for various issues such as:
- Buses not stopping at designated stoppages.
- Unauthorized detours.
- Poor cleanliness of buses and bus stands.
- Incorrect information provided by booking clerks.
- Misbehavior by drivers or conductors.
- Issues with ticket issuance after online payment.
- Delays in processing ticket refunds.
- Assistance with concessions on RFID smart cards.
Executive Director’s Statement
Jyoti Chauhan, Executive Director (Traffic) of RSRTC, highlighted the portal’s role in enhancing transparency and accountability. “The Samadhan Portal will bring a new level of transparency in action taken at the competent level on the registered complaints. Complainants will also be able to see the current status of their complaints,” she said.
Benefits for Passengers
- Real-time Updates: Passengers can monitor the progress of their complaints, ensuring they are kept informed throughout the resolution process.
- Comprehensive Support: The portal covers a broad spectrum of issues, ensuring that all potential problems faced by passengers are addressed promptly.
- Enhanced Service Quality: By addressing and resolving complaints efficiently, RSRTC aims to improve the overall travel experience for its passengers.
The launch of the Samadhan Portal signifies a commitment by RSRTC buses to enhance the quality of its services and to ensure that passengers have a reliable platform to voice their concerns and seek resolutions.
Source : timesofindia
